At kaya88, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect the personal information of every member.
Important Note: This Privacy Policy applies to all users accessing the kaya88 platform via the website or mobile app. By using our services, you agree to the collection and use of data as described here. Please read this document carefully and contact our support team if you have any questions.
Kaya88 is an online gaming platform serving players in Malaysia. We understand that your trust is the foundation of the relationship we build together. That's why we are committed to managing your personal data in a transparent, responsible, and secure manner.
This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide when registering, accessing, or using any part of the kaya88 platform — whether through our official website or mobile app for Android and iOS.
We comply with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA). In the event of any conflict between this policy and relevant local laws, those laws shall take precedence.
Related Documents: This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy kaya88 for a full overview of your rights and responsibilities as a member.
Kaya88 collects various types of information depending on how you interact with our platform. The following are the main categories of data we may collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national identity card or passport number | KYC verification and legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications and customer support |
| Financial Data | Bank account number, deposit and withdrawal transaction records | Payment processing and fraud prevention |
| Technical Data | IP address, device type, web browser, operating system | Account security and platform improvements |
| Game Data | Game history, betting records, activity patterns | Responsible gaming and personalised experience |
| Cookie Data | Language preferences, login sessions, analytics data | Platform functionality and user experience |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless required by law.
Data Minimisation Principle: kaya88 adheres to the principle of minimal data collection — we only request information that is genuinely necessary to provide you with safe, quality service.
Every piece of data we collect is used for legitimate and transparent purposes. Below is a complete list of how kaya88 uses your personal information:
We will not use your data for any purpose not stated here without first obtaining your renewed consent.
Kaya88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where we may need to share your information:
Confidentiality Agreement: All third parties that receive kaya88 user data are bound by strict Data Processing Agreements (DPA). They are prohibited from using that data for any purpose beyond what is specified in the agreement.
Kaya88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
Security Notice: While we take all reasonable measures, no system can be guaranteed 100% secure. You are also responsible for keeping your account safe by not sharing your password and ensuring the device you use is secure.
Kaya88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies we use:
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some areas of the kaya88 platform.
Under applicable data protection laws, you have the following rights regarding the personal data we hold about you. You may submit requests relating to these rights through our support team:
Kaya88 retains your personal data only for as long as necessary for the stated purposes or as required by law. In general, our retention policy is as follows:
Once the retention period expires, your data will be securely deleted or anonymised using appropriate methods.
Secure Deletion: When your data is deleted, we apply secure erasure procedures that ensure the data cannot be recovered. This includes multi-pass deletion for digital data and physical destruction of decommissioned storage media.
Kaya88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Each new version will include a clear effective date.
When there are significant changes to how we handle your data, we will notify you via:
Continued use of the kaya88 platform after the effective date of an updated policy is considered acceptance of those changes. If you do not agree with any changes, you have the right to close your account and request data deletion.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the kaya88 Data Protection team is here to help. You can reach us through the following methods:
For formal requests such as data access, correction, or deletion, please submit a written request via email along with a copy of a valid identification document for identity verification purposes.
We respect your rights as the owner of your data. The following rights are available for you to exercise at any time.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.
If your data is inaccurate or incomplete, you have the right to request a correction. Basic information can be updated directly through your account settings.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
In certain circumstances, you may request that we restrict the processing of your data while a query or complaint is being resolved.
You have the right to receive the data you have provided to us in a machine-readable format, for transfer to another platform if you choose.
You may withdraw consent for marketing communications at any time through the notification settings in your account or by contacting our support team.
We don't just comply with the law — we go further to ensure your data is genuinely protected.
All data transmitted between you and the kaya88 platform is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. No one can intercept your sensitive information while in transit.
Your data is stored in internationally certified data centres with strict physical and digital security controls. Redundant backup systems ensure your data is never lost even in the event of a technical failure.
Kaya88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and appoint an internal privacy officer to ensure our practices consistently meet current legal requirements.
Our KYC identity verification process uses end-to-end encryption technology to ensure that the identification documents you upload remain inaccessible to unauthorised parties, whether inside or outside the organisation.
We have never sold and will never sell your personal data to any third party for marketing purposes. Your data belongs to you — we only use it to provide you with better services directly.
The kaya88 support team is specially trained to handle privacy-related enquiries and requests efficiently. Every request is processed with care, and you will receive a clear response within the stipulated timeframe.